Exposure notification apps were developed at the start of the pandemic, as technologists raced to help slow the spread of covid. The most common system was developed jointly by Google and Apple, and dozens of apps around the world were built using it—MIT Technology Review spent much of 2020 tracking them. The apps, which run on ordinary smartphones and rely on Bluetooth signals to operate, have weathered plenty of criticism over privacy worries and tech glitches. Many in the US have struggled with low numbers of downloads, while the UK recently had the opposite problem as people were deluged with alerts.

Now we’re looking back at how this technology rolled out, especially because it might offer lessons for the next phase of pandemic tech. 

Susan Landau, a Tufts University professor in cybersecurity and computer science, is the author of People Count, a book on how and why contact tracing apps were built. She also published an essay in Science last week arguing that new technology to support public health should be thoroughly vetted for ways that it might add to unfairness and inequities already embedded in society.

“The pandemic will not be the last humans face,” Landau writes, calling for societies to “use and build tools and supporting health care policy” that will protect people’s rights, health, and safety and enable greater health-care equity.

This interview has been condensed and edited for clarity.

What have we learned since the rollout of covid apps, especially about how they could have worked differently or better? 

The technologists who worked on the apps were really careful about making sure to talk to epidemiologists. What they probably didn’t think about enough was: These apps are going to change who gets notified about being potentially exposed to covid. They are going to change the delivery of [public health] services. That’s the conversation that didn’t happen.

For example, if I received an exposure notification last year, I would call my doctor, who’d say, “I want you to get tested for covid.” Maybe I would isolate myself in my bedroom, and my husband would bring me food. Maybe I wouldn’t go to the supermarket. But other than that, not much would change for me. I don’t drive a bus. I’m not a food service worker. For those people, getting an exposure notification is really different. You need to have social services to help support them, which is something public health knows about. 


In Switzerland, if you get an exposure notification, and if the state says “Yeah, you need to quarantine,” they will ask, “What’s your job? Can you work from home?” And if you say no, the state will come in with some financial support to stay home. That’s putting in social infrastructure to support the exposure notification. Most places did not—the US, for example.

Epidemiologists study how disease spreads. Public health [experts] look at how we take care of people, and they have a different role. 

re there other ways that the apps could have been designed differently? What would have made them more useful?

I think there’s certainly an argument for having 10% of the apps actually collect location, to be used only for medical purposes to understand the spread of the disease. When I talked to epidemiologists back in May and June 2020, they would say, “But if I can’t tell where it’s spreading, I’m losing what I need to know.” That’s a governance issue by Google and Apple.

There’s also the issue of how efficacious this is. That ties back in with the equity issue. I live in a somewhat rural area, and the closest house to me is several hundred feet away. I’m not going to get a Bluetooth signal from somebody else’s phone that results in an exposure notification. If my bedroom happens to be right against the bedroom of the apartment next door, I could get a whole bunch of exposure notifications if the person next door is ill—the signal can go through wood walls. 

Why did privacy become so important to the designers of contact tracing apps? 

Where you’ve been is really revelatory because it shows things like who you’ve been sleeping with, or whether you stop at the bar after work. It shows whether you go to the church on Thursdays at seven but you don’t ever go to the church any other time, and it turns out Alcoholics Anonymous meets at the church then. For human rights workers and journalists, it’s obvious that tracking who they’ve been

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By: Lindsay Muscato
Title: Pandemic tech left out public health experts. Here’s why that needs to change.
Sourced From: www.technologyreview.com/2021/09/13/1035429/covid-apps-public-health-susan-landau/
Published Date: Mon, 13 Sep 2021 11:00:00 +0000