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Traditionally, the IT service catalog focused on handling IT-related issues. That has now evolved to enhance business functions like customer service management and HR. The focus has shifted to delivering better value that will enhance user experience and support business performance and growth.
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By: Jenn Webb
Title: Enterprise service management—from back office to the forefront
Sourced From: www.technologyreview.com/2021/12/16/1042636/enterprise-service-management-from-back-office-to-the-forefront/
Published Date: Thu, 16 Dec 2021 19:42:56 +0000
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