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Contact centers hold significant value for businesses, but they often have to deal with a disengaged workforce and unsatisfied customers. New AI systems can help contact centers become future-ready with a smarter workforce, happier customers, and stronger finances.
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By: Jenn Webb
Title: Enhancing agent experience with AI contact centers
Sourced From: www.technologyreview.com/2022/05/13/1052254/enhancing-agent-experience-with-ai-contact-centers/
Published Date: Fri, 13 May 2022 17:09:12 +0000